At Lucy Bakerz, we strive to provide high-quality cookware, small appliances, and storage solutions. This policy outlines our procedures for returns and refunds for customers worldwide.
1. Eligibility for Returns
Due to the nature of our products and cash on delivery payments, we accept returns only for items that are:
- Damaged or defective upon delivery
- Incorrectly shipped (wrong product or quantity)
To be eligible, you must notify us within 7 days of delivery at [email protected] with your order details, a description of the issue, and supporting images if applicable.
2. Non-Returnable Items
- Items that are used, opened, or show signs of wear
- Products damaged due to misuse, negligence, or improper handling
3. Return Process
- Contact us at [email protected] to request a return
- Provide proof of purchase and photos of the issue
- We will guide you with instructions for returning the product
4. Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund
- Refunds may take 7–14 business days to process depending on your location
5. Exchanges
If you received a defective or incorrect item, we will arrange a replacement at no additional cost. Contact us promptly at [email protected] to initiate an exchange.
6. Shipping Costs
Return shipping costs will be handled by Lucy Bakerz if the return is due to our error (damaged, defective, or incorrect item). For all other returns, shipping costs may be your responsibility.
7. Contact Us
For any questions regarding our Returns & Refund Policy, please email us at [email protected].